O J Way Oren Rosenthal Austin,TX

Cell Phone Companies’ Opportunities for Voice Mail UI

Posted in Technology by OJWay on October 11th, 2008 permalink

Hanging On The Telephone

Have you ever heard this before?

Record your message after the tone. To send a numeric page, press 5. When you are finished recording, hang up; or for delivery options, press pound. (Beep).

That’s the message appended to each T-Mobile subscriber’s voice mail greeting. Other carriers’ versions can be found at http://dwipal.blogspot.com/2006/04/voice-mail-messages.html.

However, I don’t use numeric paging. I wish I could turn this message off, but that isn’t a configurable option.  So if you leave two phone messages each day, waiting for this message takes up 14 hours over the course of a year. If you make $15 an hour, then that’s $210 of your time wasted (If you make more or less, then do your own math.)

Perhaps customers don’t recognize this because they rarely call their own voice mail. But why aren’t carriers aware they’re inconveniencing their customer’s inbound callers for the sake of a tiny audience that uses paging. This is a blind spot in their usability testing.


Personal Web Sites - Drupal or Joomla?

Posted in Technology by OJWay on October 2nd, 2008 permalink

Article in Folio comparing Open Source CMS environments.

It’s impressive that enterprise publishers, such as Us Magazine are using Drupal. Doesn’t it look great? Notice that they’ve even implemented pop-up windows.

So certainly Drupal provides a capable platform for high-end development. But according to the article Joomla is easier for basic users.

Now, let’s take a look at a Joomla site - Las Vegas Sports Magazine.

It’s very “template-ey”. It’s the current standard vanilla site. This would be poisonous to a world-class brand like Us, but certainly a lot less effort for a smaller publication. When it comes to personal web sites, it appears that Joomla would be the better choice unless you’re going after high concept design.